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REWARDS FAQ

To collect points, please sign up to a store account. Please ensure you are logged into your store account when you make your purchases, to ensure you collect points. Please note that points have no cash value, and are only for taking part in this rewards promotion.

The effective period for the rewards promotion is 18 November 2022 to 18 November 2023. Any points accumulated by 18 November 2023 will expire on that date. And any tier benefits, including any unclaimed benefits reached by that date, will expire and be forfeited.

You will collect 1 point for every HK$1 that you spend. (Delivery fees do not collect points. Subscription purchases also do not collect points.)

Points will automatically expire every 90 days. To keep all your points active on a rollover basis, simply make a purchase within 90 days of your previous purchase.

Once you have accumulated enough points, you will automatically qualify for membership of one of our premium tiers: Tier One (2,000 points), Tier Two (4,000 points), Tier Three (7,000 points), Tier Four (10,000 points), and then Tier Five (13,000 points). Points are only for reaching our premium tiers, and have no cash value.

You will enjoy 10% off all future orders, as long as you maintain a points balance to remain in this tier. When you first reach Tier One, you will also be gifted a free Flower Box of your choice – you'll only need to pay for the delivery charge to have the bouquet delivered to you. (Please note that the free flower box is only offered when you reach Tier One for the very first time. If your account is downgraded for not maintaining enough points, and you subsequently reach Tier One again, you will not be gifted a free flower box on the second or subsequent times. Benefits are subject to change.) 

You will enjoy 12% off all future orders, as long as you maintain a points balance to remain in this tier. When you first reach Tier Two, you will also be gifted a free Mini Bouquet of your choice – you'll only need to pay for the delivery charge to have the bouquet delivered to you. (Please note that the free bouquet is only offered when you reach Tier Two for the very first time. If your account is downgraded for not maintaining enough points, and you subsequently reach Tier Two again, you will not be gifted a free bouquet on the second or subsequent times. Benefits are subject to change.) 

You will enjoy 15% off all future orders, as long as you maintain a points balance to remain in this tier. When you first reach Tier Three, you will also be gifted a free Small Bouquet of your choice – you'll only need to pay for the delivery charge to have the bouquet delivered to you. (Please note that the free bouquet is only offered when you reach Tier Three for the very first time. If your account is downgraded for not maintaining enough points, and you subsequently reach Tier Three again, you will not be gifted a free bouquet on the second or subsequent times. Benefits are subject to change.) 

You will enjoy 20% off all future orders, as long as you maintain a points balance to remain in this tier. When you first reach Tier Four, you will also be gifted a free Large Bouquet of your choice – you'll only need to pay for the delivery charge to have the bouquet delivered to you. (Please note that the free bouquet is only offered when you reach Tier Four for the very first time. If your account is downgraded for not maintaining enough points, and you subsequently reach Tier Four again, you will not be gifted a free bouquet on the second or subsequent times. Benefits are subject to change.) 

You will enjoy 25% off all future orders, as long as you maintain a points balance to remain in this tier. When you first reach Tier Five, you will also be gifted a one year free Monthly Flower Box Subscription – you'll only need to pay for the monthly delivery charge to have the bouquet delivered to you. (Please note that the free subscription is only offered when you reach Tier Five for the very first time. If your account is downgraded for not maintaining enough points, and you subsequently reach Tier Five again, you will not be gifted a free subscription on the second or subsequent times. Benefits are subject to change.)

Please send us an email, with your name, email address and order number. Our team will follow up for you, and endeavour to ensure you collect all points related to your purchases. Please note that where there is a dispute, the decision of Floristics Co. is final.

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